Collections Strategy Analyst
Core
Shape Zilch's collections strategy to manage customers in arrears, improve recovery outcomes, and balance performance with fair customer treatment using data-driven insights.
Role type
Strategy-level Collections Analyst (Fintech)
Builds
Collections strategy, segmentation, allocation, and recovery proposals for Zilch's consumer lending platform
Domain
Fintech / Consumer Credit / Collections
Required skills
SQL, data analysis, collections strategy, segmentation, performance monitoring, stakeholder collaboration
Preferred skills
BI tools (Looker), BNPL knowledge, external partner analysis (DCAs/Debt Purchasers)
Technologies
SQL, Looker
Responsibilities
Build understanding of end-to-end collections lifecycle; identify opportunities to improve strategy and recovery outcomes; develop practical recommendations; monitor performance metrics (roll rates, cure rates, etc.); assist with segmentation and allocation analysis; investigate performance movements; track impact of strategy changes; support ad hoc analysis.
Seniority
Mid-level, hands-on IC
