Global Emergency Response Team Specialist, Trust & Safety
Core
Evaluate risk and threats in time-critical emergency escalations involving sensitive content to protect users and coordinate with law enforcement.
Role type
Senior IC Trust & Safety Emergency Response Specialist
Builds
Emergency response protocols and user safety interventions
Domain
Internet content safety / Trust & Safety
Required skills
Risk assessment, threat analysis, emergency response operations, law enforcement coordination, data system mastery, investigative reporting, high-stakes decision making, graphic content handling, quantitative analysis, project leadership
Preferred skills
Crisis management, government agency experience, SQL, data analytics, process improvement
Technologies
Back-end data systems, analytical tools, online research tools, SQL
Responsibilities
Review and assess high volumes of inbound emergency escalations from law enforcement and internal teams; Make fast-paced, independent decisions regarding imminence of danger and graphic content; Coordinate with global law enforcement and internal partners to ensure user safety; Create and articulate written and verbal responses to inquiries regarding emergency response policy; Master back-end data systems to handle safety issues; Summarize and compile analytical investigation reports; Lead projects to enhance back-end systems and response quality; Collaborate with cross-functional teams to address emerging risks.
Seniority
Senior, hands-on IC
