TikTok Shop - Logistics Service Expert - Indonesia
Core
Subject matter expert bridging TikTok Shop Logistics and Customer Service to improve seller experience and logistics service delivery metrics.
Role type
Senior IC logistics service excellence specialist
Builds
Standard operating procedures (SOPs), training programs, and actionable solutions for logistics issues
Domain
E-commerce logistics and customer service operations
Deliverable
dashboards & analysis
Required skills
Program/project management, end-to-end logistics process knowledge, cross-functional stakeholder alignment, data analysis, SOP creation, travel readiness
Preferred skills
Logistics service provider interaction, delivery operations expertise, process mapping, large international organization experience
Technologies
Dashboards
Responsibilities
Establish standard processes and create SOPs to improve CSAT and resolution rates; Act as a liaison between product, operations, and CS teams; Conduct experience insight analysis using customer inquiry data; Lead cross-functional projects and manage timelines; Serve as an escalation point for logistics issues and create help content
Seniority
Senior, hands-on IC
