后端开发工程师（智能客服）-TikTok
Core
Design and develop the architecture for TikTok's global intelligent customer service platform, implementing large models and AI agents to serve hundreds of millions of daily users worldwide.
Role type
Senior Backend Engineer (AI/LLM focus)
Builds
Next-generation intelligent customer service system with AI Agents and Copilots
Domain
Internet / AI / Customer Service
Deliverable
production ML models
Required skills
Golang, Java, Python, C++, Large Language Models (LLM), AI Agent, RAG, Vector Databases, Prompt Engineering, Multi-agent Orchestration, Linux, MySQL, Distributed Caching, RPC, Message Queues, Microservices, High Concurrency Optimization
Preferred skills
Customer service chatbot experience, AI coding practices, Complex business modeling
Technologies
Golang, Java, Python, C++, LLM, RAG, Vector DBs, Linux, MySQL, Redis, Kafka, gRPC
Responsibilities
Lead architecture design and full-stack implementation of AI capabilities for customer service; Optimize service flow efficiency and CSAT metrics; Select technical solutions and ensure high availability and scalability; Conduct technical reviews and optimize existing architecture.