客服平台运营-TikTok（北京）
Core
Optimizing the TikTok customer service platform by managing feature requests, driving product improvements, and analyzing operational data to enhance team efficiency.
Role type
Customer Service Platform Operations Specialist
Builds
Customer service platform features and automation workflows
Domain
Social Media / Customer Support
Deliverable
product features
Required skills
Product management, Data analysis, Cross-functional collaboration, Process optimization, English (fluent)
Preferred skills
Experience with customer service platforms, Product/operations background
Responsibilities
Prioritize feature requests and collaborate with product/engineering teams to implement platform optimizations; Analyze customer service metrics (response time, resolution rate) to identify root causes and propose solutions; Coordinate cross-team resources to deliver projects on time; Explore automation capabilities to improve operational efficiency.
