体验提升方案专家（到店服务方向）-抖音生活服务
Core
Analyze merchant structures and user fulfillment pain points across categories (parenting, education, fitness, entertainment) using AI tools to design optimization solutions for Douyin's local life services.
Role type
Senior IC experience optimization specialist (local life services)
Builds
Fulfillment experience optimization solutions and merchant governance strategies for Douyin's到店 (in-store) services
Domain
Local life services / E-commerce
Deliverable
production ML models | product features
Required skills
AI tool usage, industry insight, product thinking, metric design, rule strategy design, data analysis, SQL, cross-functional collaboration, resource integration, project management
Preferred skills
Experience in e-commerce or local life retail governance, experience in in-store (到店) industry
Technologies
AI tools, SQL
Responsibilities
Identify malicious non-compliant merchants (e.g., running away, early redemption, refusal to serve) and implement governance/punishment measures; Collaborate with product, algorithm, risk control, content, and BD teams to align on company interests; Prioritize and execute high-impact initiatives based on root cause analysis.
