配送体验运营-抖音电商
Core
Build and monitor end-to-end delivery experience metrics across the full logistics chain (pickup, transit, last-mile, delivery, receipt), analyze root causes of consumer issues, and drive strategy implementation to improve service perception for Douyin E-commerce users.
Role type
Senior experience operations specialist (logistics/delivery)
Builds
Delivery experience metrics, consumer/merchant experience tags, service improvement strategies, and risk control protocols for Douyin E-commerce logistics.
Domain
E-commerce / Logistics / Consumer Experience
Deliverable
product features
Required skills
Experience operations methodology, data sensitivity, project management, cross-functional collaboration, root cause analysis, strategy formulation, risk control governance, compensation strategy design.
Preferred skills
E-commerce industry knowledge, transaction fulfillment understanding, logistics operations knowledge.
Responsibilities
Monitor full-channel delivery experience metrics and link them to business outcomes; Analyze consumer feedback and case studies to identify root causes of delivery issues; Formulate and implement experience improvement strategies and product rule iterations; Manage risk control for logistics delays and malicious violations; Design compensation and安抚 strategies for damaged user experiences.
Seniority
Senior, hands-on IC
