电商CRM产品经理-TikTok Shop
Core
Design and build global CRM systems for TikTok Shop to manage merchant lifecycle operations from onboarding to growth, supporting multi-region business operations.
Role type
Product Manager (Global E-commerce CRM)
Builds
Global CRM platform for merchant operations teams
Domain
E-commerce, Global SaaS
Deliverable
product features
Required skills
CRM system design, merchant lifecycle management, multi-region architecture, sales organization modeling, cross-functional collaboration, product requirement translation
Preferred skills
Global CRM construction experience, complex system abstraction, top-level system design
Technologies
CRM platforms, multi-region systems
Responsibilities
Build global CRM foundational capabilities for merchant operations; Design systems covering the full merchant lifecycle from onboarding to upgrade; Collaborate with operations teams to identify high-value scenarios and translate them into product requirements