专线服务交付运营-抖音电商
Core
Optimize customer service platform delivery processes, routing strategies, and user experience to ensure cost efficiency and business goals.
Role type
Senior delivery operations manager (customer service platform)
Builds
Optimized service entry points, routing strategies, and feedback mechanisms for e-commerce customer service
Domain
E-commerce / Customer Service Operations
Deliverable
product features
Required skills
SQL, data analysis, project management, cross-functional leadership, process optimization
Preferred skills
Experience with e-commerce customer service operations, proven success in data-driven decision making
Responsibilities
Optimize and refine customer service platform delivery workflows based on data and user feedback; Develop and execute innovative service strategies integrating internal and external resources; Identify product and process gaps to drive continuous improvement of user experience