交易售后产品经理-抖音电商
Core
Design and implement C-end after-sales product solutions for Douyin E-commerce, managing returns, exchanges, shipping disputes, and balancing consumer experience with merchant rights and platform costs.
Role type
Mid-level E-commerce transaction after-sales product manager
Builds
Post-purchase user experience flows, return/exchange logistics solutions, and shipping fee dispute resolution systems
Domain
E-commerce / Transaction Fulfillment
Deliverable
product features
Required skills
E-commerce transaction systems, reverse logistics, shipping fee calculation logic, data analysis, cross-team project management, process abstraction
Preferred skills
Billing system experience, multi-system product delivery
Responsibilities
Design return/exchange/shipping dispute solutions, analyze consumer experience data to drive product improvements, abstract backend capabilities for customer service chains, coordinate cross-team resources for project delivery