客户投诉安全专家
Core
Lead complex offline customer complaint resolution, develop risk mitigation strategies, and drive process improvements to minimize safety and reputational impact.
Role type
Senior IC customer complaint safety expert
Builds
Risk mitigation strategies, standardized operating procedures (SOPs), and service quality improvement initiatives
Domain
Financial services / Risk management
Required skills
offline negotiation, risk identification, risk analysis, risk assessment, risk control, data analysis, process optimization, SOP development, cross-functional collaboration
Preferred skills
emotional stability, crisis management, strategic thinking
Responsibilities
Handle complex offline customer complaints independently, develop risk disposal strategies based on business models, analyze complaint data to identify pain points, optimize existing complaint handling processes and train teams