跨境A段储备质控管理专家-TikTok Shop
Core
Establish quality control operational mechanisms and indicator systems for warehouse and distribution; identify experience issues to drive B-side merchant and C-side consumer experience improvements; manage logistics internal customer service arbitration and optimize exception handling processes.
Role type
Senior quality control operations manager (logistics/supply chain)
Builds
Quality control indicator systems, experience improvement strategies, exception handling workflows
Domain
E-commerce logistics and supply chain
Required skills
Data analysis, process optimization, system thinking, global perspective, project management, execution, principle-based decision making
Preferred skills
Learning agility, driving change
Technologies
N/A
Responsibilities
Build and optimize warehouse and distribution quality control metrics; Develop strategies to improve merchant and consumer experience based on issue identification; Manage logistics customer service arbitration and exception handling workflows; Lead projects for new business initiatives and process improvements.