生产力管理专家（商家服务）-抖音电商
Core
Strategic planning and operational management of workforce resources to ensure smooth user connection and service stability for merchant services on Douyin E-commerce.
Role type
Senior Workforce Management (WFM) Specialist
Builds
Scheduling systems, resource allocation frameworks, and productivity monitoring dashboards for high-traffic events like 618 and Double 11.
Domain
E-commerce / Customer Service Operations
Required skills
Workforce planning, call volume forecasting, shift scheduling, crisis management, data analysis, cross-functional collaboration, product thinking
Preferred skills
Experience in call center on-site operations, product operations, project management
Technologies
WFM tools, MRD documentation, productivity platforms
Responsibilities
Develop long-term and short-term workforce plans; manage scheduling and on-site resource allocation; ensure service stability during major sales events; build and upgrade productivity monitoring systems; optimize scheduling based on employee feedback.
