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TikTok Shop - Service Solutions Program Manager

Kuala Lumpur, Malaysia💼 Full-time🗓 2026-09-28

Core

Drive regional operational excellence for TikTok Shop's service solutions, ensuring trustworthy and excellent service experiences for buyers, sellers, and creators.

Role type

Service Solution Project Manager

Builds

Service launch readiness programs and operational workflows for TikTok Shop marketplace

Domain

E-commerce / Marketplace

Deliverable

product features

Required skills

Project management, root cause analysis, stakeholder management, process improvement, risk management, cross-functional collaboration, schedule management, documentation, metric tracking

Preferred skills

eCommerce or marketplace platform experience, adaptability in fast-paced environments, user-centric focus

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