审核策略运营专家-国际化生活服务
Core
Coordinate between rule and BPO teams to translate requirements into training materials, design research cases, and ensure BPO suppliers meet audit, labeling, or customer service standards.
Role type
Senior BPO Operations Specialist (International Life Services)
Builds
Training programs, SOPs, and quality assurance processes for BPO teams
Domain
Online local services / O2O / E-commerce
Required skills
BPO operations management, SOP development, SLA management, data analysis (SQL, Python, Excel), cross-functional collaboration, root cause analysis
Preferred skills
O2O or e-commerce industry experience, training development expertise
Technologies
SQL, Python, Excel
Responsibilities
Translate rule requirements into training materials and deliver BPO training projects; Design research cases and evaluate BPO team understanding of rules; Resolve BPO case queries and coordinate rule updates; Implement quality assurance processes and conduct statistical sampling; Analyze BPO performance and conduct root cause analysis when targets are missed.
Seniority
Senior, hands-on IC