TikTok Shop - Arbitration Strategy Program Manager
Core
Analyze platform disputes to design policies, service strategies, and evaluation systems that improve the experience for buyers and sellers.
Role type
Program Manager, Arbitration Strategy
Builds
Dispute resolution policies, service strategies, and evaluation mechanisms for the e-commerce marketplace
Domain
E-commerce, Marketplace Governance
Deliverable
product features
Required skills
Data-driven analysis, SOP development, Business analysis, Cross-functional collaboration, Operational risk management
Preferred skills
LLM application, E-commerce platform rules expertise, Strategic operations
Technologies
Data analysis tools
Responsibilities
Identify core pain points in platform disputes using data and feedback; Formulate after-sales dispute rules and service strategies for various categories; Enhance platform value by improving rule rationality and accuracy; Monitor business metrics and establish early warning mechanisms.