TikTok Live - Global Customer Service Representative, Bahasa Malay Speaking
Core
Manage customer and creator inquiries, resolve escalated issues, and improve the live-streaming platform's customer experience.
Role type
Customer Service Representative
Builds
Real-time interactive live-streaming content and user engagement
Domain
Live-streaming / User-generated content platforms
Deliverable
client delivery
Required skills
Customer inquiry management, root cause analysis, escalation handling, cross-team coordination, process improvement, quality assurance
Preferred skills
Technology/BPO experience, live-streaming platform experience, Microsoft Word and Excel proficiency
Responsibilities
Manage customer/creator inquiries via CRM and direct contact, identify root causes of escalated issues and provide resolutions, escalate critical cases, coordinate with teams to resolve issues and ensure close-loop, identify ongoing issues to reduce repeat complaints, respond to escalations professionally, adhere to procedures and guidelines, support ad-hoc projects
Seniority
Mid-level, hands-on IC