供应商人力管理-TikTok Shop
Core
Orchestrates labor management for external business process outsourcing (BPO) vendors to ensure service level agreements and optimize costs.
Role type
Senior BPO Labor Management Specialist
Builds
Outsourced contact center operations and workforce capacity
Domain
E-commerce / Contact Center Operations
Required skills
Workforce Management (WFM), capacity planning, real-time scheduling, performance monitoring, cross-organizational communication, cost control, data analysis
Preferred skills
SQL, Python, e-commerce vendor management
Technologies
WFM systems, Excel
Responsibilities
Forecasting and staffing planning, monitoring KPIs (response time, talk volume, absenteeism), managing overflow scheduling, reconciling billing hours, conducting business reviews
Seniority
Mid-Senior, hands-on IC
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