服务体验策略运营-抖音电商
Core
Analyze logistics customer service issues, design and implement service optimization solutions, and leverage AI large models to improve consumer satisfaction and resolution rates.
Role type
Service Experience Strategy Operations
Builds
Optimized service flows and AI-driven service solutions for logistics e-commerce
Domain
E-commerce / Logistics / Customer Service
Deliverable
product features
Required skills
Data analysis, Root cause analysis, Project management, Cross-functional collaboration, AI model integration, Service metric monitoring
Preferred skills
Experience with logistics customer service processes, Experimentation
Technologies
AI Large Models
Responsibilities
Analyze consumer inquiry scenarios to identify root causes of service issues; Design and prioritize service optimization plans across different inquiry scenarios; Monitor service quality metrics and drive rapid improvements with service providers; Reconstruct service workflows using AI large model capabilities.
