Fulfilment Operations Manager, FBT, TikTok Shop
Core
Manage and control performance and capacity of External Fulfilment Logistics providers (3PL) for TikTok Shop in the UK.
Role type
Senior IC operations manager (fulfillment logistics)
Builds
TikTok Shop fulfillment operations in the UK
Domain
eCommerce logistics and supply chain
Required skills
3PL management, KPI/SLA monitoring, supply chain strategy, business case development, project management, cross-functional collaboration, systems integration, risk mitigation, Lean techniques (Kaizen/Six Sigma)
Preferred skills
UK logistics certification, fast-paced environment leadership, data-driven analytical skills
Technologies
3PL systems, data integration tools, warehouse management systems
Responsibilities
Manage and control performance and capacity of External Fulfilment Logistics providers (3PL); Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL; Lead conceptualization, design, and implementation of forward-thinking solutions for supply chain challenges; Collaborate with systems teams to create and refine capability roadmaps for new technologies and tools; Drive development of innovative solution designs leveraging industry best practices and emerging technologies.
Seniority
Senior, hands-on IC
