TikTok Local Services - Merchant & Listings Governance Program Manager
Core
Design and implement end-to-end governance programs to ensure trust, safety, and health of the TikTok Local Services merchant and listings ecosystem.
Role type
Program Manager, Governance & Experience
Builds
A safe, trustworthy, and thriving international marketplace for local services
Domain
O2O / Local Services / E-commerce
Required skills
Data-driven governance strategy, Cross-functional collaboration, Policy design for regulatory/compliance, Risk management, Merchant lifecycle management, Data analysis
Preferred skills
SQL, Python, Excel, Strategic thinking, Program management, Regulatory compliance knowledge
Technologies
SQL, Python, Excel
Responsibilities
Devise governance strategies for the Merchant and Listings ecosystem; Analyze issues using data and user feedback to formulate strategies; Establish policies for regulatory, compliance, and promotional issues; Manage risks while enabling growth for legitimate merchants; Monitor ecosystem health through data-driven methods and conduct investigations.
Seniority
Mid-level, hands-on IC
