Creator Support Specialist, Customer Support
Core
Deliver white-glove customer support to TikTok creators via email, ticketing, chat, and in-app messages, with a focus on safety concerns and first-touch resolution.
Role type
Customer Support Specialist
Builds
Creator support experience and safety assurance
Domain
Social media platform
Deliverable
client delivery
Required skills
English (professional working proficiency), email support, ticketing systems, live chat, safety incident handling, cross-functional collaboration, SOP adherence, CRM software, multitasking, time management, written communication, decision making
Preferred skills
Internet culture literacy, social media user behavior understanding
Responsibilities
Respond to creator inquiries across multiple channels; handle safety-related concerns; escalate complex issues; collaborate on process improvements.
Seniority
Individual Contributor, entry-level to mid-level