体验解决方案运营-抖音生活服务
Core
Identify and diagnose consumer experience issues across after-sales, refunds, and fulfillment scenarios; design and optimize service rules and product capabilities; implement solutions with cross-functional teams; and evaluate effectiveness through metrics and retrospectives.
Role type
Mid-level experience operations specialist (consumer experience & service)
Builds
Service strategies, operational rules, and fulfillment mechanisms for merchants
Domain
Consumer services / Local life services
Deliverable
product features
Required skills
Structured thinking, strategy decomposition, data analysis, SQL, project management, cross-functional collaboration
Preferred skills
Experience in user experience or service operations, 0-to-1 project execution, data sensitivity
Responsibilities
Build diagnostic frameworks for service issues, design service rules and product capabilities, coordinate implementation with product and engineering teams, establish metrics and conduct periodic reviews
Seniority
Junior to Mid-level, hands-on IC