TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support
Core
Manage daily inbound/outbound exceptions and coordinate with logistics partners to support merchant and customer experiences in U.S. fulfillment centers.
Role type
Operations Associate (Fulfillment Center)
Builds
Efficient communication channels and exception handling processes for merchants and customers
Domain
E-commerce logistics / Supply chain
Deliverable
dashboards & analysis
Required skills
Exception management, SLA adherence, SOP design, cross-functional collaboration, process improvement, site performance monitoring
Preferred skills
Retail e-commerce logistics experience, fast-paced operational environment experience, cross-functional team collaboration
Technologies
None stated
Responsibilities
Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers, Partner with site managers and LSP POC to improve SOPs and achieve KPIs, Monitor and analyze site performance metrics to ensure service levels are met, Assist in designing and refining operational SOPs to enhance merchant experience, Monitor each site's returns dwells and process, Daily on-site supervision of identified issues
Seniority
Individual Contributor
