Safety Model Operations Quality Assurance Analyst - Swahili
Core
Ensure quality standards for human and machine-based content moderation operations, specifically for Swahili markets, by auditing performance, facilitating calibration, and reporting on errors.
Role type
Senior IC Trust & Safety QA Analyst
Builds
High-performance moderation workflows and quality assurance processes for Swahili content
Domain
Social Media / Trust & Safety / Content Moderation
Deliverable
dashboards & analysis
Required skills
Swahili (fluent), English (fluent), QA auditing, performance monitoring, policy dissemination, root cause analysis, process improvement, stakeholder collaboration, training plan design
Preferred skills
Short video product experience, content moderation/labeling experience, Microsoft Office Suite, machine learning familiarity
Technologies
TCS, Rock Appeal
Responsibilities
Perform daily audits and analyze errors; Facilitate calibration meetings; Disseminate policy updates; Compile performance data reports; Conduct RCA escalations; Identify performance improvement areas; Support onboarding training development; Perform queue moderation or knowledge quizzes
Seniority
Mid-level, hands-on IC