Safety Model Operations Quality Assurance - Brazilian Portuguese Speaking (6-9 Month Fixed-term Contract)
Core
Ensuring quality standards and performance for Trust & Safety moderation projects, including audits, reporting, and process improvement.
Role type
Quality Assurance Specialist (Trust & Safety)
Builds
High-performance moderation workflows and best practice methodologies for content safety teams.
Domain
Trust & Safety / Content Moderation / Online Community Safety
Deliverable
dashboards & analysis
Required skills
QA methodology, performance monitoring, audit execution, RCA (Root Cause Analysis), policy dissemination, stakeholder collaboration, process improvement, data reporting, queue management, training plan design
Preferred skills
Content moderation experience, short video product knowledge, machine learning familiarity, Microsoft Office Suite
Technologies
TCS, Rock Appeal, Microsoft Office Suite
Responsibilities
Perform daily audits and analyze errors; Facilitate calibration meetings; Disseminate policy updates; Compile performance data reports; Conduct RCA escalations; Identify performance improvement areas; Participate in policy briefings; Balance queue delivery; Support onboarding training development; Perform queue moderation or knowledge quizzes.
Seniority
Mid-level, hands-on IC
