TikTok Shop - Logistics Operations Strategy & Service Excellence Manager
Core
Building and optimizing service capabilities for TikTok Shop logistics, focusing on seller experience, operational efficiency, and scalable solutions.
Role type
Senior IC logistics operations strategy manager
Builds
Customer service platforms, optimized logistics workflows, and scalable service delivery systems
Domain
E-commerce logistics and seller operations
Required skills
Service performance ownership, BPO/vendor operations management, process design and optimization, cross-functional partnership, data-driven decision making, root cause analysis
Preferred skills
BPO performance management, end-to-end service flow understanding, cost optimization initiatives, CRM system collaboration
Technologies
CRM systems, automation tools, BPO platforms
Responsibilities
Own service performance across logistics scenarios; Manage BPO/vendor operations including SOP definition and quality monitoring; Drive seller experience improvements; Design and optimize service processes and channels; Partner with Product and Engineering to improve tools and workflows; Analyze operational and cost drivers to drive quality and cost control
