Customer Experience Program Manager, Fulfilment, EMEA
Core
Use data and customer feedback to scope opportunities and build data-driven business cases to improve delivery experience, customer service, and communications for e-commerce users and sellers.
Role type
Program Manager, Customer Experience & Fulfilment
Builds
Delivery-related product features, customer service solutions, and communications
Domain
E-commerce, Logistics, Customer Experience
Deliverable
product features
Required skills
Data analysis, Business case development, Project planning, Stakeholder management, Solution design, Go-to-market execution, Cross-functional collaboration
Preferred skills
SQL, Python, Data analytics, Fast-paced environment experience, Global collaboration
Technologies
SQL, Python
Responsibilities
Analyse data to identify improvement areas and inform business strategy; Triangulate insights to scope customer problems and design solutions; Produce and own project plans for implementation; Manage go-to-market launches and track post-launch impact; Act as SME on delivery experience gaps; Align stakeholders to improve customer satisfaction and retention; Support development of internal data insights tools.
Seniority
Mid-level, hands-on IC