用户体验运营-番茄畅听
Core
Manage multi-channel user feedback and Voice of Customer (VoC) insights for audio products (music, audiobooks, novels) to drive product and process optimizations.
Role type
Senior User Experience Operations Specialist (Audio Products)
Builds
Audio streaming and listening products (music, audiobooks, novels, short dramas, short videos)
Domain
Entertainment / Audio Streaming
Deliverable
product features
Required skills
SQL, Python, data analysis, problem clustering, process optimization, SOP development, risk identification, customer service bot optimization
Preferred skills
AI tool application, user research methodology, stakeholder management
Responsibilities
Govern user feedback across all channels (App Store, email, in-app) and implement solutions; Analyze VoC data to identify pain points and drive product/process iterations; Build risk mechanisms and SOPs for high-risk complaints; Optimize customer service bot metrics (resolution rate, response efficiency); Create knowledge bases and training materials for the team.
