AI智能客服产品专家-抖音生活服务
Core
Design and implement AI-powered customer service product features for merchants on the Douyin Life Services platform to reduce operational costs and improve service efficiency.
Role type
Senior Product Manager (AI Customer Solutions)
Builds
Intelligent customer service solutions for merchants
Domain
E-commerce / Local Life Services
Deliverable
product features
Required skills
AI product design, product lifecycle management, cross-functional coordination, requirement abstraction, business strategy
Preferred skills
Experience with complex user service products, merchant backend products, large language model (LLM) applications
Technologies
AI large models
Responsibilities
Design merchant-side AI customer service features, collaborate with algorithms to improve resolution rates, define product iteration direction, manage product delivery with engineering and QA.
Seniority
Senior, hands-on IC