Arbitration Strategy Project Intern (TikTok Shop - US Operation) - 2026 Start (BS/MS)
Core
Analyze data and user/merchant feedback to identify platform dispute issues and improve after-sales service workflows.
Role type
Operations project intern (dispute resolution & process improvement)
Builds
TikTok Shop US e-commerce ecosystem and dispute resolution processes
Domain
E-commerce / Platform Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, SOP development, Process improvement, Cross-functional collaboration, Problem-solving, Metric tracking
Preferred skills
LLM application experience, E-commerce platform rules knowledge, Strategic operations experience
Technologies
Excel, Dashboards
Responsibilities
Analyze data and review feedback to identify common issues in platform disputes; Assist in documenting and improving after-sales dispute guidelines and service workflows; Support efforts to improve platform experience by reviewing policies and coordinating with cross-functional teams; Monitor key business metrics and track follow-up actions.
Seniority
Intern