Platform Governance Specialist - TikTok Platform Responsibilities, User Feedback Operations
Core
Own end-to-end platform issue governance and transform user feedback into actionable insights to identify systemic problems and drive root cause analysis for content safety systems.
Role type
Senior Platform Governance Specialist (Trust & Safety)
Builds
Scalable content safety solutions and operational processes for global platform growth
Domain
Internet/Tech, Trust & Safety, Content Moderation
Deliverable
dashboards & analysis
Required skills
Platform operations, data analysis, cross-functional project management, technical problem diagnosis, stakeholder management, Chinese (fluent), English (fluent)
Preferred skills
Trust & Safety/Content Moderation experience, incident management, AI/automation tool application
Responsibilities
Identify systemic problems in user feedback and perform root cause analysis; Partner with product and engineering to deliver lasting fixes for recurring pain points; Optimize business and oncall processes to enhance resolution quality; Conduct periodic data analysis and reporting on issue trends and governance progress; Build diagnostic tools and self-service solutions to improve issue interception rates; Apply AI tools and automation to enhance governance efficiency.
Seniority
Senior, hands-on IC
