TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support
Core
Managing inbound/outbound exceptions and operational issues across U.S. Midwest/Southeast/South Region fulfillment centers to support merchants and customers.
Role type
Fulfillment Center Operations Associate
Builds
Efficient fulfillment operations for TikTok Shop merchants
Domain
E-commerce logistics and supply chain
Required skills
Exception management, cross-functional coordination, SOP design, performance metrics analysis, returns processing, on-site supervision
Preferred skills
Retail e-commerce logistics experience, fast-paced operational environment experience, cross-functional collaboration
Technologies
N/A
Responsibilities
Manage daily inbound and outbound exceptions; Resolve merchant or logistics issues within SLA targets; Partner with site managers and LSP POC to improve SOPs; Monitor site performance metrics; Supervise daily site operations
Seniority
Individual Contributor, operational level
