服务解决方案运营经理-TikTok Shop
Core
Design end-to-end service solutions for buyers, optimize internal/external workflows, and drive process improvements to enhance customer experience and operational efficiency.
Role type
Senior Service Operations Manager
Builds
End-to-end service solutions, optimized workflows, and system documentation for TikTok Shop
Domain
E-commerce / Customer Service Operations
Required skills
Service management, Experience consulting, Complex project management, Organizational change management, Stakeholder alignment, Business requirement documentation, Root cause analysis, Agile methodology, Cross-functional collaboration, English communication
Preferred skills
N/A
Technologies
N/A
Responsibilities
Design end-to-end service solutions based on buyer-centric models; Identify business pain points and risks to create actionable solutions; Lead process improvements using agile methods and maintain system documentation; Analyze feedback and quality checks to drive significant business value; Collaborate with Chatbot, VOC, logistics, and payment teams to close SOP gaps.
Seniority
Senior, hands-on IC