ServiceNow Solution Architect (m/f)
Core
Define end-to-end enterprise-scale ServiceNow solution and platform architecture for global service management environments.
Role type
Senior ServiceNow Solution Architect
Builds
Enterprise ServiceNow platform instances, cross-product solutions, and integration patterns
Domain
IT Service Management (ITSM), Enterprise Architecture, Cloud Platforms
Required skills
ServiceNow platform architecture, CMDB/CSDM alignment, integration design (APIs/IntegrationHub), security governance, release management, stakeholder facilitation, technical roadmap planning
Preferred skills
Certified Technical Architect (CTA) or Certified Master Architect (CMA), global platform transformation experience
Technologies
ServiceNow, IntegrationHub, MID Servers, GitHub Copilot, Cursor, Claude Code, ChatPwC
Responsibilities
Own end-to-end solution architecture from discovery to operations, translate requirements into blueprints and decision records, define platform principles and guardrails, design secure integrations, lead architecture reviews, mentor delivery teams
Seniority
Senior, hands-on IC with strategic influence
