商业化产品运营（SMB方向）-Global Monetization Product and Technology
Core
Drive 80% automated reply coverage in billing and payment domains by defining AI interaction scopes, optimizing reply logic with domain expertise, and closing gaps between automation and product/AI teams.
Role type
Senior Product Operations (Global Monetization)
Builds
Automated reply mechanisms and quality assurance frameworks for billing and payment interactions
Domain
Advertising Technology / Global Monetization
Deliverable
production ML models
Required skills
Data analysis, Product training, Data visualization tools (Excel, Tableau, Power BI), Cross-functional communication, VOC integration
Preferred skills
Domain expertise in billing and payment, AI interaction optimization
Responsibilities
Create automated reply mechanisms and define AI interaction scopes; Audit and improve AI-generated replies for accuracy and tone; Monitor QA metrics and identify trends in agent/AI interactions; Collect and synthesize internal, vendor, and customer feedback into actionable VOC solutions.
