Quality & Training Specialist - Sao Paulo - Portuguese Speaker
Core
Ensure safety policies are enforced accurately and consistently at scale through quality assurance, auditing, and training for human moderation teams.
Role type
Senior IC Quality & Training Specialist (Trust & Safety)
Builds
Human moderation operations and safety enforcement processes
Domain
Trust & Safety / Content Moderation
Required skills
Quality Assurance auditing, Root Cause Analysis (RCA), Policy interpretation, Calibration leadership, Data analysis, Training delivery, Portuguese fluency, English fluency
Preferred skills
Trust & Safety policy knowledge
Technologies
QA dashboards, RCA tools, calibration platforms, AI tools
Responsibilities
Conduct analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards. Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA) to drive process optimization. Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases. Lead calibration sessions to ensure consistency across different moderation teams. Manage and resolve unprecedented "edge cases" and drive policy cascading to partners. Lead or support training rollouts for new policy changes and operational guideline updates.
Seniority
Senior, hands-on IC
