Quality & Training Specialist - Norwegian Speaking - Video Safety Operations
Core
Conduct quality assurance audits, root cause analysis, and policy interpretation for human moderation teams to ensure safety compliance and operational accuracy.
Role type
Senior IC Quality & Training Specialist (Trust & Safety)
Builds
Operational guidelines, calibration standards, and training materials for moderation teams
Domain
Trust & Safety / Content Moderation
Deliverable
dashboards & analysis
Required skills
Quality Assurance auditing, Root Cause Analysis (RCA), Policy interpretation, Data analysis, Stakeholder management, Training delivery, Norwegian language fluency, English language fluency
Preferred skills
Experience with AI tools for workflow optimization, Experience with calibration platforms
Technologies
QA dashboards, RCA tools, Calibration platforms
Responsibilities
Conduct analytical audits of human moderation to ensure compliance with data protection and safety standards. Perform deep-dive Root Cause Analysis on recurring quality issues to drive process optimization. Interpret complex safety guidelines and validate benchmark data for enforcement accuracy. Lead calibration sessions to ensure consistency across moderation teams. Manage and resolve high-risk edge cases and drive policy updates to partners. Utilize AI and reporting tools to generate performance reports. Lead or support training rollouts for new policy changes for BPO staff.
