Quality & Training Specialist - Live and Monetization - Dublin - English Speaker
Core
Conduct analytical audits of human moderation, perform Root Cause Analysis (RCA) on quality issues, interpret safety policies, lead calibration sessions, and manage training rollouts for BPO staff.
Role type
Quality Assurance & Training Specialist (Trust & Safety)
Builds
Operational guidelines, quality dashboards, and consistent enforcement of safety policies across moderation teams.
Domain
Trust & Safety / Content Moderation
Deliverable
dashboards & analysis
Required skills
Analytical auditing, Root Cause Analysis (RCA), Policy interpretation, Calibration leadership, Data visualization, Training delivery, Stakeholder management, English fluency
Preferred skills
Live and Monetization policy knowledge
Technologies
QA dashboards, RCA tools, calibration platforms, AI tools
Responsibilities
Conduct regular analytical audits of human moderation; Perform deep-dives into recurring quality issues through RCA; Act as an authority on complex, ambiguous, or high-risk cases; Lead calibration sessions to ensure consistency; Manage and resolve unprecedented edge cases; Leverage AI to improve performance and reduce manual tasks; Lead or support training rollouts for new policy changes.
