Quality & Training Specialist - Live and Monetization - Dublin - SSA
Core
Conduct analytical audits of human moderation, perform Root Cause Analysis on quality issues, interpret safety policies, and lead training rollouts to ensure consistent enforcement of Trust & Safety standards.
Role type
Senior IC Quality & Training Specialist (Trust & Safety)
Builds
Operational guidelines, calibration standards, and training materials for moderation teams
Domain
Trust & Safety / Content Moderation
Deliverable
dashboards & analysis
Required skills
Analytical auditing, Root Cause Analysis, policy interpretation, stakeholder management, data visualization, training delivery, English fluency, SSA language fluency
Preferred skills
Live and Monetization policy knowledge
Technologies
QA dashboards, RCA tools, calibration platforms, AI tools
Responsibilities
Conduct regular analytical audits of human moderation; Perform deep-dives into recurring quality issues through Root Cause Analysis; Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases; Lead calibration sessions to ensure consistency across moderation teams; Manage and resolve unprecedented "edge cases"; Leverage AI to improve performance and reduce manual tasks; Lead or support training rollouts for new policy changes.
