资源策略运营-体验与服务
Core
Optimizing e-commerce service operations and productivity by analyzing workflows, resource usage, and workforce management to drive efficiency improvements and automation.
Role type
Senior Operations Strategist (Service Experience & Productivity)
Builds
Optimized service workflows, automated tools for high-frequency tasks, and data-driven efficiency plans.
Domain
E-commerce / Customer Service Operations / Workforce Management
Required skills
Service operations strategy, Workforce Management (WFM), data analysis, process optimization, cross-functional collaboration, project management
Preferred skills
AI tool exploration, AI Coding, Python, SQL, low-code tools, automation implementation
Technologies
Excel, SQL, BI tools, Python, low-code platforms, AI models
Responsibilities
Identify efficiency gaps in consumer service and scheduling scenarios; analyze service processes and resource utilization to formulate optimization plans; explore and implement AI/automation tools for repetitive tasks; collaborate with product, data, and engineering teams to execute initiatives; document and standardize productivity improvement methodologies.