AI全栈开发工程师 - 抖音平台产品
Core
Full-stack developer for Douyin's customer service platform, focusing on core module development, system stability, and integrating AI capabilities for intelligent support.
Role type
Senior Full-Stack Engineer (Customer Service Platform)
Builds
Customer service platform modules, ticketing systems, real-time chat interfaces, and AI-driven automation tools.
Domain
Consumer Internet / Customer Experience / AI Applications
Deliverable
production ML models | product features
Required skills
Full-stack development, React/Vue, Node.js/Java/Go/Python, MySQL/PostgreSQL, Redis, Message Queues, WebSocket, System Design, API Design, Data Modeling, Performance Optimization, Cross-team collaboration.
Preferred skills
Experience with CRM or ticketing systems, AI application implementation (knowledge Q&A, process automation), Platform engineering, Technical governance.
Responsibilities
Analyze requirements and design technical solutions for core customer service modules; Develop front-end and back-end systems covering client interactions, server logic, and data storage; Build complex business scenarios like ticket routing and real-time sessions; Collaborate with product, design, and algorithm teams to integrate AI features like intelligent assistance and quality inspection.
Seniority
Senior, hands-on IC