TikTok Shop - After Sales Experience Program Manager
Core
Manage and optimize the after-sales experience for buyers and sellers on the TikTok Shop marketplace by analyzing user signals, tracking metrics, and driving product and policy improvements.
Role type
Program Manager, After Sales Experience
Builds
After-sales service systems, UI optimizations, and policy guidelines for the SEA market
Domain
E-commerce, Customer Experience
Deliverable
product features
Required skills
Data analysis, Root cause identification, Strategic planning, Product collaboration, Policy development, Benchmarking
Preferred skills
International e-commerce platform experience, E-commerce after-sales process knowledge
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