TikTok Shop - After Sales Experience and Automation Program Manager
Core
Manage and own the After Sales Experience for TikTok Ecommerce in Southeast Asia, focusing on Return & Refund and Customer Trust portfolios to elevate post-purchase experiences.
Role type
Program Manager, After Sales Experience
Builds
Post-sales and reverse logistics monitoring dashboards, business requirement documents, and region-wide SOPs.
Domain
E-commerce, Southeast Asia
Deliverable
dashboards & analysis
Required skills
Data analysis, root cause analysis, strategic planning, cross-functional collaboration, process improvement, stakeholder engagement, SOP development, scenario-based operations, business requirement documentation
Preferred skills
International e-commerce platform experience, knowledge of e-commerce after-sales policies and processes
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