今日头条平台风险处置专家（客户投诉外溢方向）-CQC（重庆）
Core
Handle escalated customer complaints and platform risks for Toutiao, resolving issues to reduce negative impact and service risk.
Role type
Senior Customer Risk Operations Specialist
Builds
Optimized risk resolution workflows and product improvements based on user feedback
Domain
Internet platform operations / Customer service / Risk management
Deliverable
client delivery
Required skills
Complex complaint resolution, cross-functional collaboration, data analysis, policy and legal compliance knowledge, incident reporting
Preferred skills
Safety operations experience, high-risk customer complaint handling, process optimization
Responsibilities
Accept and resolve escalated customer complaints and platform risks; Collaborate cross-functionally to resolve risk cases and external complaints; Analyze user data to identify process gaps and drive business iteration; Document incident situations and report on safety matters
