用户体验AI产品经理-抖音电商
Core
Design and launch scalable AI customer service products for pre-sales scenarios including consumer inquiries, product guidance, activity Q&A, and size recommendations.
Role type
AI Product Manager (Pre-sales Customer Service)
Builds
AI-powered customer service capabilities for e-commerce platforms
Domain
E-commerce / AI / Customer Service
Deliverable
production ML models
Required skills
AI product strategy, large language model (LLM) application, intent recognition, conversational agent design, product experimentation, cross-functional collaboration, conversion optimization, multi-modal AI understanding
Preferred skills
Experience in e-commerce or customer service domains, knowledge of model training and knowledge bases, understanding of user decision paths from inquiry to purchase
Technologies
Large models, multi-modal AI, Agents, intelligent guidance, intelligent quality inspection
Responsibilities
Define requirements and design solutions for AI modules like intent recognition and multi-turn dialogue; collaborate with algorithm and engineering teams on model training and validation; iterate product capabilities based on real-world customer service data; evaluate technical boundaries of emerging AI technologies and translate them into business growth plans
Seniority
Mid-level, hands-on IC