国际物流客服专家-TikTok Shop
Core
Design, build, and optimize the end-to-end customer service system for TikTok Shop's self-operated logistics team in Southeast Asia, focusing on service standards, processes, and team capabilities.
Role type
Senior Customer Service Operations Manager (Logistics)
Builds
Customer service infrastructure, service processes, and team capabilities for SEA logistics operations
Domain
E-commerce logistics in Southeast Asia
Deliverable
dashboards & analysis
Required skills
Customer service system design, team management, logistics operations knowledge, data analysis, process optimization, cross-functional collaboration
Preferred skills
Experience in both logistics and e-commerce companies
Technologies
N/A
Responsibilities
Plan and optimize the customer service system architecture and service standards; Manage daily team operations and drive capability building; Define and monitor key service metrics (satisfaction, resolution rate, cost); Identify pain points and drive system/process improvements
Seniority
Senior, hands-on IC with management responsibilities
