Operation Guidelines & Standard Specialist - AIS - Singapore
Core
Translate complex policies into actionable operational workflows and guidelines for frontline teams while managing knowledge bases and SOPs.
Role type
Senior operational specialist (policy translation & SOP design)
Builds
Operational workflows, guidelines, decision-making frameworks, and knowledge management systems
Domain
Operations / Process Management
Required skills
Policy translation, SOP design, knowledge management, cross-functional coordination, data analysis, process documentation
Preferred skills
Quality assurance processes, process improvement, operational reporting, high-volume environment experience
Technologies
AI tools
Responsibilities
Translate policies into operational workflows, build and maintain SOPs, leverage AI for documentation, collaborate with cross-functional teams, analyze quality metrics to identify gaps, manage global program updates
Seniority
Senior, hands-on IC