Product Operation Manager - Trust and Safety
Core
Manage content safety operations for GenAI products, including oncall response, data analysis of safety incidents, enforcement strategy adjustments, and platform performance measurement.
Role type
Product Operation Manager (Trust and Safety)
Builds
Safety systems and operational processes for GenAI models and applications
Domain
Generative AI, Trust and Safety
Deliverable
production ML models
Required skills
GenAI operations, LLM/VLM/SFT/RLHF/DPO/RAG/embeddings knowledge, data analysis, root cause analysis, strategy execution, cross-functional coordination
Preferred skills
AI product operations, safety strategy operations, AI agents exploration, logical thinking
Technologies
LLMs, VLMs, SFT, RLHF, DPO, RAG, multimodal AI, embeddings
Responsibilities
Manage GenAI safety oncall process and respond to user feedback, conduct leakage/overkill case analysis to identify root causes, execute rapid operational strategy adjustments, drive product and policy team adjustments, collect user feedback and measure platform performance
Seniority
Mid-Senior, hands-on IC
