Quality & Training Specialist - VSO - Chinese
Core
Ensure safety policies are enforced accurately and consistently at scale through quality assurance, auditing, and training for human moderation teams.
Role type
Quality & Training Specialist (Trust & Safety)
Builds
Operational guidelines, safety standards, and calibrated moderation processes for the China market.
Domain
Trust & Safety / Content Moderation / High-volume Operations
Required skills
Root Cause Analysis (RCA), data analysis, policy interpretation, audit execution, stakeholder management, training delivery, Mandarin fluency
Preferred skills
Experience in high-volume operational environments, attention to detail
Technologies
QA dashboards, RCA tools, calibration platforms, AI tools
Responsibilities
Conduct analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards. Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA) to drive process optimization. Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases. Lead calibration sessions to ensure consistency across moderation teams. Manage and resolve unprecedented "edge cases" and drive policy cascading. Lead or support training rollouts for new policy changes and operational guideline updates.
Seniority
Individual Contributor
